Preparing Excellence
X-Group Hospitality
X-Group Hospitality
Immediate Cancellation Window
Advance Notice Period
Large Scale Event Prep
As a general rule you shall not be entitled to cancel your order once you have received confirmation. Cancellation is only applicable for Cash on Delivery (COD) orders if the processing hasn't started. Online payment cancellations are generally not allowed.
*X-group Chain Restaurant reserves the right to cancel orders due to logistical constraints. In such cases, 100% refund will be processed immediately through the original payment method.
“In the unlikely event of item unavailability, we will contact you immediately. You are entitled to cancel the entire order with a full refund if alternatives are not preferred.”
Refunds are processed solely for pre-paid orders where specific quality standards are met:
Verified packaging tampering or significant damage identified at the exact time of delivery.
*Decisions on refunds are handled by X-group Senior Management and are considered final and binding.
Standard processing timeframe for all credits to successfully appear in your bank statement.
Our support associates are here to assist with any policy inquiries or specific order discrepancies.
catering@x-grouprestaurant.com
24/7 Verified Assistance
Last Revised: February 7, 2026 • © X-Group Catering & Convention